FAQ

Available engraving options depend on the product and may include names, initials, dates, and short messages. Check the product details before ordering.

Please contact us about logo engraving for bulk orders. We will review artwork suitability and requirements before confirming a custom request.

Once our closing-gift products are available, select a product, complete the required personalization options, and check out online.

Orders of five or more gift sets require a custom quote. Use the Request a Bulk Quote form and tell us your quantity, personalization requirements, and preferred timing.

We plan to support delivery to a recipient's US address where carrier service is available. Please check destination availability at checkout before placing an order.

Orders are prepared and shipped from China.

Standard order processing is 1–3 business days, separate from shipping transit time. Orders requiring design confirmation may take additional preparation time.

Standard U.S. shipping is $9.90 per order for eligible standard orders containing one to four gift sets. We do not offer free shipping at this time.

ARVO currently serves the United States only.

No delivery date is guaranteed unless expressly confirmed. Contact us before ordering if your gift is time-sensitive.

Eligible unused, non-personalized items may be returned within 30 days after delivery, subject to the published Return & Refund Policy.

Personalized items generally cannot be returned for a change of mind. This does not affect rights related to defects or errors under applicable law.

Contact us with your order number and details. We will review the issue and offer an appropriate remedy.

ARVO offers a 12-month limited warranty for eligible manufacturing defects. See the Limited Warranty for terms and exclusions.