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Lifetime Warranty

Our Promise

We stand behind every product we make. All ARVO leather products are covered by a lifetime warranty against defects in materials and workmanship β€” for as long as you own the product.

What's Covered

If your product fails due to a defect in materials or craftsmanship under normal use, we'll make it right. This includes:

  • Stitching that comes undone
  • Hardware failure (buckles, clasps, snaps, keychain rings)
  • Adhesive failure causing delamination or separation
  • Any manufacturing defect that affects the product's function

What's Not Covered

  • Natural leather patina and aging: Leather naturally darkens, softens, develops marks and color variation, and takes on a unique sheen over time. This is what full-grain leather is supposed to do β€” it's a feature, not a defect
  • Cosmetic wear from daily use: Scratches, scuffs, edge wear, surface marks, and stretching are normal signs of a well-used leather product
  • Damage from misuse: Drops, impacts, exposure to harsh chemicals, excessive moisture, extreme heat, or improper care
  • Unauthorized modifications or repairs
  • Loss or theft
  • Damage to your device or personal property

How to Make a Claim

  1. Contact us through our Contact page or via email
  2. Include your order number (proof of purchase)
  3. Provide a written description of the issue
  4. Attach clear photographs showing the defect

We'll review your case within 1–2 business days. If your claim is approved, we'll provide a free replacement or store credit equal to the original purchase price. At our discretion, we may ask you to return the defective product for inspection.

Terms

  • Warranty is valid for the original purchaser only and is non-transferable
  • Proof of purchase (order number) is required
  • Valid for products purchased directly from ARVO or authorized retailers
  • Not valid for products purchased from unauthorized third-party sellers or auction sites
  • We reserve the right to limit warranty replacements in cases of suspected abuse

A Note on Leather

Leather is a natural material. No two pieces are identical β€” subtle grain variation, tonal shifts, and small natural marks are signatures of genuine full-grain leather, not defects. Over time, your product will develop a patina: a rich, unique character that reflects how you've used it. This is exactly what we design for. If you're looking for a product that stays factory-new forever, leather may not be the right material for you. If you're looking for something that gets better with age β€” welcome.