Shipping & Returns

Shipping

Processing Time

• Standard orders: 1–2 business days after payment is confirmed.
• Personalized orders (engraving): 2–3 additional business days for laser engraving before shipment.
• Orders placed after 2 PM CST (China Standard Time): Processing begins the next business day.
• Business days are Monday–Friday, excluding Chinese public holidays.

United States Shipping

International Shipping

Other regions: contact us at craftgoodst@gmail.com for availability and rates.

All orders ship with tracking. Tracking updates may take 24–48 hours to appear in the carrier's system after you receive your shipping confirmation email.

Customs, Duties & Taxes

All orders ship from our studio in Guangzhou, China. Your order may be subject to import duties, taxes, and customs processing fees levied by your destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.

We cannot predict or estimate specific customs charges — rates vary by country and product classification. We recommend checking with your local customs office before ordering.

Important: If a package is refused or abandoned due to unpaid customs charges, it will not be refunded. Customs fees are also non-refundable if an item is returned.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking updates typically appear in the carrier's system within 24–48 hours. If your tracking shows no movement after 5 business days, contact us and we'll investigate.

Lost, Missing, or Stolen Packages

If your tracking shows "delivered" but you haven't received your package:

1. Wait 24 hours — carriers occasionally mark packages as delivered a day or two before the actual delivery.
2. Check around your property — look for delivery notices, check with neighbors, building managers, or household members.
3. Verify your shipping address on your order confirmation.
4. Contact the carrier directly with your tracking number — they can provide GPS coordinates of the delivery scan.
5. If the carrier is unresponsive after 3 business days, contact us at craftgoodst@gmail.com and we'll step in.

Report missing packages within 5 days of the marked delivery date. Claims outside this window may not be accepted by the carrier.

Returns & Exchanges

Return Window

You have 30 days from the date of delivery to initiate a return. Exceptions will not be made for orders outside this window.

Eligibility

To be eligible for a return, items must be:

• In new, unused condition with no visible wear, marks, or damage
• In original packaging with all included accessories

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Personalized/engraved products — custom text, initials, images, or logos made specifically for you
• Items showing signs of use or wear
• Items returned without original packaging
• Items returned more than 30 days after delivery
• Items marked as "Final Sale" at time of purchase

We reserve the right to reject returns or issue a partial refund for items that show signs of wear or are missing packaging.

Personalized Products

Because engraved products are custom-made for you, they are final sale and not eligible for return or exchange unless there is a manufacturing defect or an error on our part (e.g., incorrect engraving text due to our mistake).

How to Start a Return

1. Email craftgoodst@gmail.com with your order number and the item(s) you'd like to return.
2. We'll reply within 1 business day with the return address and instructions.
3. Ship the item back within 7 days of receiving return instructions.

Returns are processed at our Guangzhou studio. Return shipping is international in most cases.

Return Shipping Costs

• Defective, damaged, or incorrect items: We cover return shipping.
• Change of mind, wrong size/color selection, or buyer's remorse: Return shipping is at your expense.

Refunds

Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Your bank or card issuer may take an additional 2–10 business days to post the refund.

• Item cost is refunded in full for eligible returns
• Original shipping charges are non-refundable
• Customs duties and taxes paid on delivery are non-refundable

Exchanges

For a different color, model, or product:

1. Place a new order for the item you want — this ensures it ships immediately.
2. Initiate a return for your original item following the process above.

We recommend this approach because return shipping to our studio takes time, and the item you want may sell out while your return is in transit.

If the exchange is due to our error (wrong item shipped, manufacturing defect), we'll cover all shipping costs and handle the exchange directly.

Damaged or Defective Items

If your product arrives damaged or has a manufacturing defect, contact us within 7 days of delivery at craftgoodst@gmail.com. Include:

• Your order number
• Clear photos showing the damage or defect
• A brief description of the issue

We'll arrange a free replacement or full refund — your choice. We may ask you to return the original item; if so, we'll provide a pre-paid return label.

Shipping Protection

Shipping Protection is available at checkout. Orders with Shipping Protection are eligible for replacement or refund if they are:

• Lost in transit (no tracking update for 14+ days)
• Damaged during shipping
• Stolen after delivery confirmation (with supporting evidence)

Without Shipping Protection, lost or damaged orders may qualify for a replacement (with a replacement fee) or store credit at our discretion. We cannot issue refunds for orders where the carrier confirms delivery.

Contact

For shipping or returns questions:

• Email: craftgoodst@gmail.com
• Contact form: craftgoodst.com/pages/contact
• Studio: ARVO, No.13, Raotou Street, YaGang, Baiyun District, Guangzhou, Guangdong, China